Refund and Cancellation Policy

At Luxe Star, we strive to provide the best experience for our clients. In the event that you need to request a refund or cancellation, please review our refund and cancellation policy outlined below.

Refund Policy:

All refund requests must be made in writing and sent to our customer support team at [email protected]. Refunds will be processed based on the following conditions:

In case of faulty transaction and wrong bookings a full refund can be provided.

In the event where promotional campaign has already started, a pro-rated refund will be determined based on the services rendered and the remaining duration/deliverables of the campaign.

Refunds will be issued using the same payment method used for the original purchase. Please allow up to [5-7 business days] for the refund to be processed.

Cancellation Policy:

If you wish to cancel your celebrity endorsement campaign, please notify us in writing at [email protected].

Once the cancellation request is received a full or partial refund will be provided after complete evaluation of the order status and as per our refund policy.

If changes are required in any particular order (For Example : Script Changes, Celebrity Changes, Shoot Changes, etc) then such implications can be made depending on the order staus and with respective charges.

Cancellation fees and Charges, if applicable, will be communicated to you upon receipt of the request.

Please note that Luxe Star reserves the right to modify or update the refund and cancellation policy at any time. We recommend reviewing this policy periodically for any changes.

For any questions or assistance regarding refunds or cancellations, please contact our customer support team at [email protected].